Frequently
Asked
Questions

Shipping

  • Yes! We are happy to meet you at a convenient, neutral location in the Capital Region to save shipping fees. Our default meeting location is the Ship’s Pub plaza off of Northern Blvd in Albany, across from Albany Memorial Hospital.

    To do this, you may select "Local Pickup" at checkout. Please bring a Government Issued ID when coming in to pick up your order.

    You will receive an email notification when your order is ready for pickup.

  • We use USPS and UPS shipping services. We will always include insurance and a signature confirmation on all shipped items.

  • We process and ship your order between 1-2 business days.

  • We understand if you would like to ship to a P.O. Box. Unfortunately, to help reduce security issues in transit and delivery, we do not ship to P.O. Boxes.

  • Unfortunately, we do not ship to freight forwarding services, to protect both us and you.

  • With the overwhelming demand for deliveries across the United States, it may appear that the tracking information provided has not updated. We understand your concern that your purchase has been lost! In accordance with USPS and UPS guidelines, we ask that you wait up to 14 Business Days for your package to continue its movement through the Postal Service. In most cases, your package will resume movement and will be delivered. However, in the event your package has been lost in transit, please contact us! We will work with you to either recover your order, or issue a full refund (minus shipping charges if applicable) to your original payment method.

  • You will receive an email containing a link to your tracking number. You may also log in to your account to check your tracking.

Buying

  • All of our luxury items go through a rigorous authentication process. If we are not 100% confident that an item is authentic, we will not buy it. Learn more about our authentication process here.

  • Sales tax is calculated at checkout based on the current tax rate for the zip code displayed on your shipping address.

    As of now, The Luxury Affair is legally obligated to collect and remit sales tax in New York state. This is subject to change.

    You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by your country. We do not charge or collect these fees.

  • We do not offer layaway options at this time.

  • We offer payment plans through Klarna and Paypal. Please note that these are third-party payment plans; you will make a personal agreement with these payment plans regarding payments.

  • If there is a problem with your order, please contact us. We would be more than happy to assist you with any questions or further necessary information.

  • We reserve the right to cancel an order before shipment. If you feel your order was canceled in error, please contact us by calling us at 518-949-0026.

Returns & Exchanges

  • Please carefully review your order before confirming your purchase. We accept returns within 7 days of receiving your item but it was be in the original condition and packaging in which it was received. In this instance, we will be happy to offer store credit towards another purchase.

    Refunds will be subject to a 10% restocking fee. Original shipping fee will not be refunded for returned items. This return policy is on valid for online purchases. Customer is responsible for return shipping costs.

    All in-person purchases and sale items are final sale.

    Each item is purchased “AS IS”. While The Lux Affair provides a guarantee of authenticity, we do not offer any warranty or guarantee of workmanship. Should the purchased item show any kind of defects in the future, the cost of repairing the item falls solely with the buyer.

    If a shipment is lost or damaged in transit, the customer is responsible to contact The Lux Affair, who will assist the customer by filing a claim with the shipping company.

    If a significant defect is found, or the authenticity of an item is in question, we invite you to contact us with any questions or concerns.

  • Items received after 7 days of online purchase original shipment date, or purchase in-person at a party or event, are not eligible for return. The following items are not eligible for return: items sold at a discounted rate, items listed in As-Is condition, and all final sale items.